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    Sustainability

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    UNITED NATIONS GLOBAL COMPACT

    Zain is a participant of United Nations Global Compact (UNGC), the largest corporate sustainability initiative in the world, for responsible business practices. Zain is proud to be among thousands of other companies globally, and a select few telcos from the Middle East region, in making this commitment to taking responsible business action to create the world we all want.

    FTSE4GOOD CO KSC

    IS NOW A CONSTITUENT OF THE FTSE4GOOD INDEX SERIES FTSE4

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    Our Mission

    Our Commitments

    • Providing access through our network
    • Encouraging responsible use of our products and services
    • Caring for customers and communities

    Our Vision

    • Safeguard The Planet

    • Address Societal Through The Core Business

    • Enable An Inclusive Digital Society

    • Build The Youth Of The Future

    Strategic Pillars

    • Climate Change

    • Operating Responsibly

    • Inclusion

    • Generation Youth

    Climate Change

    Operating Responsibly

    Protecting Customer Data Privacy
    • Advocate transparency through frequent engagement with regulatory entities and enact customer protection legislation
    • Ensure further transparency on ethical handling of customer data to create a safer internet experience for all
    • Educate marginalized communities on the importance of data privacy and protection for Operations to submit plan by Q1 2023

    Inclusion

    Elderly Community

    People With Disabilities

    Women In Technology

    Elderly Community

    Target 260K people from the elderly community across Zain’s footprint by 2025 through products and services, marketing campaigns, and benefit features

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    Generation Youth

    Child Online Safety
    • Install CSAM blocking mechanisms within our networks across all markets
    • Partner and support the functionality of child helplines and hotlines across all markets
    • Raise awareness and mitigate impacts related to cyber bullying through campaign and partnerships
    • Establish tripartite partnerships with local law enforcement to develop child safety applications and safeguarding mechanisms

    Reports

    Sustainability Report

    Thought Leadership Reports

    Sustainability Report 2023

    The Pathway to Value Creation

    Facts and Figure

    Climate Change
    Operating Responsibly
    Inclusion
    Generation Youth

    Climate Change

    We recognize the importance of preserving the planet and its resources and are committed to seek ways on reducing our carbon footprint, mitigate climate-related risks and identify opportunities that help preserve energy, water and biodiversity. Zain conducts comprehensive stakeholder engagement process on a continuous basis to help influence policy makers and governmental entities to make sure it complies with any climate related regulation that is set in its market.

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    Operating Responsibly

    We are committed to provide inclusive access to connectivity while reinventing purpose-driven products and services that create social and financial value.

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    Inclusion

    We aim to bridge the divides that currently exist in our operating communities with a specific focus on women in technology, upskill marginalized and disadvantaged communities, promote digital inclusion including the elderly and people with disabilities.

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    Generation Youth

    We seek to empower and build resilience amongst 16 million children and youth across Zain’s footprint. By empowering a large segment of the youth, we aim to safeguard future generations by providing them tools that will enable them to reach their maximum potential.

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    Highlights from Across Our OPCOs

    Sudan

    The vocational training project in Sudan offers a wide range of courses in various fields, fully funded by Zain, to support youth in gaining educational and practical skills. With over 10,000 applicants, the project reflects a strong enthusiasm among young people for learning and career development.